Reservation:

• A deposit of RM 100 per person is required for all reservations.  Deposit amount will be deducted from the total bill. 
• In the event of cancellation of less than 24 hours before the reservation time or no show, Kintsugi reserves the right to forfeit the deposit. 
• If cancellation please be informed that a 5% processing fee will be charged for refunds of deposits.
• For groups of over 8 guests please call us directly at +6010-381 1330 to arrange a reservation. 

Seating Arrangements:

We have 3 seating arrangements

• Dining Room
• Omakase Counter
• Private Rooms

Omakase Counter

• Being an intimate 12-seater counter, seats availability will be based on first-come-first-served basis. Kindly indicate your seating preference when reserving and we will try to accommodate based on availability. 

Private Dining Room 

• Our private dining rooms are ideal for 4 to 8 guests.  Use of our rooms are subject to a minimum spend commitment and availability.  Please contact us directly at +6010-381 1330 to arrange a reservation.

Deposit and cancellation

• In the event of cancellation less than 24 hours before the reservation time or no show, Kintsugi reserves the right to forfeit your deposit. 
• If cancellation please be informed that a 5% processing fee will be charged for refunds of deposits.
• Covid-19 Cancelation Policy: As an effort to eliminate food wastage, if you have been in close contact with an infected person, please inform us in advance. Cancellations within the 24-hour last minute cancellation period due to covid constitutes as a last-minute cancellation would be liable to cancellation charges.
• By submitting a reservation, you agree to the terms and conditions set out by the Cancellation Policy.

Dine-In

• Our lunch and dinner courses will take at least 60 minutes to 120 minutes or more dining time. 
• Kindly acknowledge any dietary restrictions in the party when reserving. We may be able to cater to some restrictions given advance notice of 72 hours.
• We will be holding your table for 15 minutes upon acknowledgement by call. Please note that arriving more than 15 minutes late may result in Kintsugi having to adapt your experience due to time constraints. We recommend allowing at least 60  minutes for your meal with us.

Dress Code

• Our dress code is smart casual though we recommend dressing up for the occasion. Gentlemen, please refrain from wearing shorts, singlets, and flip flops.

Children

• Young guests are welcome and will receive the same tasting menu as their accompanied adult. However, we are unable to accept children below 12 years old and babies as it is not a suitable environment. We do not have child friendly menu or facilities and we wish to respect all of our diners’ experience.

Exclusive Booking for Private Event

• For private event booking or boutique events, please email hello@kintsugirestaurant.com
• Confirmation of booking the restaurant is subject to availability and upon collecting of a deposit.